Privacy Policy
Last updated: September 2026
Parsons Highlands respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Parsons Highlands is a lodge and nature retreat based in Mpumalanga, South Africa. We process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information we collect
When you contact us or make a reservation, we may collect:
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Your name
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Email address
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Telephone number
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Booking and reservation details
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Other information you choose to provide when communicating with us
We may also collect limited technical information about how you use our website through cookies and similar technologies.
2. How we use your information
We use your personal information to:
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Respond to enquiries
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Process and manage reservations
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Communicate with you about your stay
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Provide and improve our services
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Improve our website and guest experience
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Comply with applicable legal requirements
We do not sell or rent your personal information.
3. Booking and Third-Party services
We use Nightbridge to assist with our booking and reservation services.
Our website also uses services provided by Google, including Google Analytics and Google Ads. These services may collect information about your use of our website through cookies and similar technologies.
Some third-party service providers may process information outside South Africa. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with applicable privacy requirements.
4. Cookies
Our website uses cookies and similar technologies to ensure that the website functions properly and to understand how visitors use our website.
We use Google Analytics to analyse website traffic and Google Ads to support and measure our advertising.
Where required by law, we will ask for your consent before using non-essential cookies.
5. Protecting your information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
6. Your rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, or object to certain uses of your information.
To make a privacy-related request, please contact us at info@parsonshighlands.com.
7. Contact us
Parsons Highlands
1110, Dullstroom / Belfast
Mpumalanga, South Africa
Email: info@parsonshighlands.com
Phone: +27 74 81 06 260
We may update this Privacy Policy from time to time. The latest version will always be published on our website.